Gogolook

FAQ

  1. Does Whoscall provide information regarding private numbers?

    Whether the number is blocked or not, a private number is impossible to trace or reveal through any app or device since it is private. The only exception is when requested by law enforcement institutes or any other unit with the authority.

  2. What should I do if I failed to receive the verification code (SMS) while verifying my phone number?

    If you could not receive the verification code, please tap “Voice Call Verification”. Voice Call Verification is available all over the world. To use Voice Call Verification, please take the following steps: 1. Tap “Voice Call Verification”. 2. Hear the busy tone. 3. Hang up.

  3. Can I restore my account and information when re-installing Whoscall?

    Whoscall identifies users by their registered account(Google account) only. Whether you lose your phone, change your device, wish to activate the app on multiple devices, or re-install the app, you can retrieve information (blocklist, tag memo and favorite number) as long as you login with the same account.

  4. What should I do if I failed to block phone calls?

    Block failure happens for multiple reasons. In order to specify the problem, please check the following questions and notify us through the in-app customer service form. Our staff will be happy to assist you to solve the problem.

    1. Though failed, did you still receive the block notification on the upper-left corner?
    2. Though failed, did the number still appear in the blocked history (check the leftmost tab)?
    3. Though failed, did the number still appear in the My Blocklist?
  5. What should I do if I failed to block text messages?

    Block failure happens for multiple reasons. In order to specify the problem, please check the following questions and notify us through the in-app customer service form. Our staff will be happy to assist you to solve the problem.

    1. Though failed, did you still receive the block notification on the upper-left corner?
    2. Though failed, did the number still appear in the blocked history (check the leftmost tab)?
    3. Though failed, did the number still appear in the My Blocklist
    4. Is your OS system android 4.4 and above? Starting from Android 4.4, Google has revoked SMS/MMS permissions from developers. Due to that fact, Whoscall will not be able to block SMS/MMS for Android versions 4.4 and above. Call blocking feature is not affected.

About General Function


  1. How do I delete a tag or memo?

    A. To delete a tag, please take the following steps:

    1. Tap the number to which the tag you want to delete belongs to.
    2. Tap “Tag”.
    3. Tap “Delete” on the report screen.

    B. To delete a memo, please take the following steps:

    1. Tap the number to which the memo you want to delete belongs.
    2. Tap “Memo”.
    3. Tap “Delete” on the report screen.
  2. How do I edit my ShowCard?

    To activate the ShowCard, you need to verify your phone number. After verification you can edit your information on the ShowCard and your modification will be applied within 24 hours.

  3. How do I add a category to favorite numbers?

    1. Tap “favorite numbers” (the rightmost tab).
    2. Tap the folder on top to add a new category.
  4. What is Lightning identification? (What are Frequently Blocked Calls, Sales Calls, or Unwelcome Calls..)

    Lightning identification provide the database that included popular numbers and spam numbers. When you download to activate it, the numbers in database call in, the caller ID will show up immediately.

    Database includes

    1. Popular Numbers: Popular dialer or receivers
    2. Spam Numbers:
      • Frequently Blocked Calls: Numbers frequently blocked by users
      • Sales Calls: Numbers frequently reported as sales or ads
      • Unwelcome Calls: Numbers frequently reported as frauds or scams
      • Call Center: Numbers frequently reported as customer services
      • Harassing Calls: Numbers frequently reported as harassments
  5. What is Yellow Page Database?

    Starting from Whoscall version 4.2, yellow page database will be merged with lightning identification database.

  6. ShowCard containing the forbidden words will cause failed.

    Whoscall will check the name you edited, if the name contains the forbidden words, it will cause your edit unsuccessfully.

About Call Dialog


  1. What is a “During-call pop-up dialog” and what is an “After-call pop-up dialog”?

    Whoscall offers three pop-up dialogs

    1. During call pop-up dialog: When there is an incoming call, Whoscall automatically provides instant caller information in this dialog.
    2. After call pop-up dialog: When a call is over, Whoscall provides an “after call pop-up dialog” offering options such as block, call back, etc. If you could not answer the call, a missed call notification will appear in the dialog.
    3. SMS dialog: When there is a message, Whoscall automatically provides instant caller information in this dialog.
  2. Why does not Whoscall provide a pop-up dialog?

    Please go to “Settings” and check whether the “During Call pop-up dialog”/ “After call pop-up dialog”/ “SMS pop-up dialog” is activated.

    1. Enter “Settings” and scroll down to “During Call pop-up dialog”/ “After call pop-up dialog”/ “SMS pop-up dialog.
    2. Check if the options are checked properly.
    3. Check if “Show dialog when no information” is not checked, the During Call pop-up dialog will not show up when the no information.
    4. Check if “Pop-up dialog when roaming” is enable wifi only, the pop-up dialog will only be activated on wifi when roaming.

    If you still do not see any information for incoming calls, please report us your problem via the in-app customer service form.

  3. How to adjust the position of during Call pop-up dialog?

    During call pop-up dialog can be moved by dragging.

  4. What can I do when the information on the “During call pop-up dialog” is different from the actual information?

    Our search mechanism will regularly search the internet and update information. It is possible that your information is the most recent and has not been updated to Whoscall. Please provide us with your phone number via the in-app customer service form. Our staff will be happy to assist you.

  5. I am using a Dual Sim Card Phone, can I use Whoscall?

    At the moment, Whoscall is having some difficulties operating on dual sim card phones and thus cannot normally show “Call pop-up dialog” when there are incoming calls. Our engineers are doing their best to solve this problem. We are really sorry for the inconvenience.

  6. Instruction for Xiaomi

    In order to run Whoscall successfully, please follow the instruction to check your phone setting.

  7. Instruction for Huawei

    In order to operate Whoscall successfully, please follow the instruction to check your phone setting.

About Block Function


  1. Why are there still messages in my voicemail box from numbers I blocked?

    If your voicemail is activated, blocked calls will be diverted to it and will be able to leave messages as well. If your voicemail is not activated, your will be busy so that it will be impossible to leave messages. We are sorry for the inconvenience, but this mechanism is controlled by the carrier not Whoscall. we are sorry that at current stage, there's nothing we can do for users who prefer their voice mail box activated ,yet not for the blocked ones at the same time...

  2. Why cannot I receive calls from numbers that I have unblocked?

    In order to specify the problem, please check the following questions and notify us through the in-app customer service form. Our staff will be happy to assist you to solve the problem.

    1. Did you delete the BLOCK RULES (blocklist) set previously?
    2. Please check your other apps might have similar block feature or features within your mobile device.
  3. Why do I still receive “one-ring” calls from blocked numbers?

    Whoscall follows the Android Official API when blocking incoming calls. The “one-ring” situation may persist depending on devices, regardless of the block function provided by Whoscall.

  4. How can I block specific phone numbers (i.e. private numbers, phone numbers starting with or international phone numbers...)?

    If you want to block specific phone numbers (i.e. private phone numbers, phone numbers starting with, or international phone numbers...) please take the following steps:

    1. Tap “Blocked History” on the leftmost tab.
    2. Tap “Go to My Blocklist” on the bottom.
    3. Tap ” + ” at the upper right to add a new blocklist.
    4. Choose the number type you want to block. (i.e. private numbers, phone numbers starting with certain numbers, or international phone numbers)

Account & Personal Information


  1. Can I transfer my old account and its information to a new one?

    We are sorry but an account and information cannot be transferred to or replaced by another one.

  2. How can I verify my new phone number using a previous account?

    If you want to change your phone number on Whoscall, please take the following steps:

    1. Login with your existing account.
    2. Tap ” Profile” on top.
    3. Tap “Change number” and verify your phone number via SMS.

    Note: Versions earlier than 3.8.8.8 do not support this function. Please update Whoscall to its latest version before verifying your phone number.

  3. Why does my personal information appear on Whoscall?

    Whoscall searches any public information on the internet and collects reports by Whoscall users.

    If you want to remove your information from Whoscall search results, please send us your request via the in-app customer service form. Our staff will be happy to assist you.

Whoscall Card Registration and Basic Features


  1. What is Whoscall Card?

    Whoscall Cardis a mobile-based yellow page that is publically searchable. The contents and information listed are editable by the card holder, serving as a way to advertise and reach out to interested people. Whoscall Cardalso serves as a mobile business card, allowing you to display your information during phone calls and easily state your identity. (ShowCard requires an Android device and Whoscall v4.3 or higher)

  2. What information do I need to provide to use Whoscall Card?

    To use Whoscall Card, you must be a registered user, verify your phone number, and provide a display name.

  3. Why does it show that I am in violation of the Terms of Service when I attempt to turn on my Whoscall Card?

    This situation occurs when your phone number status is classified as high-risk. Whoscall classifies phone numbers based on information from governmental sources, behavioral analytics, and reports from our user community. Due to security concerns, we do not allow numbers classified as such to use our Whoscall Cardservice. For additional information, please contact our customer support e-mail.

  4. I have need for different identities, can I apply for more than one Whoscall Card?

    You can apply for up to 3 Whoscall Cards, but each one must be verified using a different phone number.

  5. Can I use Whoscall Cardwith a landline number?

    Currently Whoscall Cardonly supports mobile numbers

  6. Why does it take up to 24 hours for information to be updated?

    To prevent abuse, we place a limitation on changing your information. This is also a reminder that you should keep information on your Whoscall Cardas accurate as possible.

  7. How do I delete my Whoscall Card?

    Switch to your Whoscall Cardtab and enter the “Card Settings” page, where you can delete cards tied to each phone number.

Whoscall Card Display


  1. Are my contents viewable to everyone once I apply and fill out my Whsocall Card?

    The other party must have an Andorid device and install the latest version of Whoscall to view your Whoscall Card

  2. Why is there information still being displayed even though I switched off my Whoscall Card?

    Switching off your ShowCard will hide information and content provided by yourself, but will not hide information reported by the community or gathered from third-party sources.

  3. Why can others see information regarding my number even when I have not applied for Whoscall Card?

    These information might have been gathered from third-party sources such as the Internet, or provided by reports from the community. You can apply for a Whoscall Card to provide your own information if needed.

  4. What should I do if I find inaccurate/false information when viewing Whoscall Cards of others?

    Since Whoscall Cards are edited by card holders, we cannot verify the accuracy of each piece of information. Please take caution on any information you see, and use the report button found on each number detail page, or the flag function located at the top right of Whoscall Cards accordingly.

  5. Why is there warning text displayed alongside the cards?

    We provide warning text for numbers that have potential security concerns. This is a general warning and not directed towards any specific user or number.

  6. What can I do if I find offensive content on Cards?

    Please use the “flag” function located at the top right of Whoscall Cards. We will process each case accordingly.

Whoscall Card Transfer (Change of device or number)


  1. I am changing my phone, how do I transfer my Whoscall Card information?

    After installing the latest version of Whoscall on your new device, please login with your original account (Google account, FB) and re-verify your number. Your card information should be retrieved once you complete these steps.

  2. I am changing my phone number, how do I transfer my Whoscall Card information?

    Please login using your original account (Google account, FB), and go to the number management area in the “Card Settings” page. After finding your number, expand the menu to the right and click on “Change Numbers.” Upon completing verification, your card will be bound to this new number.

  3. I’ve changed both my phone and phone number, how do I delete my past Cards?

    Please login to Whoscall using your original account (Google account, FB), and go to the number management area in the “Card Settings” page. Expand the menu to the right of your number, and click on “Delete Number” to erase information of that card.

Premium Subscription


  1. What is "Premium plan" in Whoscall?

    To continously provide great service to users, we've add some ads into the app. However, in the meantime, we understand that some users need smooth using experience without ads. Therefore, we've launched Premium plan -- only $0.99 for a month and you can enjoy a totally ad-free Whoscall.

  2. If I re-install the app or factory reset my device, do I need to subscribe again?

    Premium Subscription is binded with Google Play account. Just login the same Google Play account you used to subscribe and your subscription can be restored.

  3. I've subscribed Premium plan, but I cannot find my subscription record in Whoscall.

    Premium Subscription is binded with Google Play account. Just login the same Google Play account you used to subscribe and your subscription can be restored. If you've subscribed, but you still see ads in Whoscall, please follow the steps below to recover:
    1. Uninstall Whoscall
    2. Go to Google Play and switch to the account you used to subscribe Whoscall Premium plan (you can check the subscription status from "My account")
    3. Use that account to install Whoscall
    4. Launch Whoscall and your subscription should be restored now

  4. How to cancel the Premum subscription?

    1. Go to Google Play and switch to the account you used to subscribe Whoscall Premum plan
    2. Go to "My account"
    3. Find "Whoscall Premium Plan" in "Subscriptions" and click "Cancel"

Caller ID & Block


  1. What restriction does Whoscall have on iOS system?

    1. Whoscall identify calls by querying offline database that be downloaded in advance rather than online databse.
    2. Cannot show dialog on in-call screen.
    3. Cannot block “No Caller ID” numbers.
  2. How to activate "Caller Identification & Blocking"?

    1. Go to "Settings".
    2. Find "Phone" option.
    3. Find "Call Identification & Blocking" option.
    4. Find "Whoscall" and turn on it.
    5. Remember to come back Whoscall to finish settings.
  3. After I activated "Caller Identification & Blocking" in Settings, it shows an error.

    Please upgrade your iOS system and our app to latest version then try again. If it still unavailable, please refer to following steps:

    1. Delete your Device's "Settings" from the multitasking drawer (double tap the "Home" button, and drag "Setting" upward)​, enter "Settings" and try again.
    2. If steps 1 failed to work, please try to restart your device and try again.
    3. If it keep failing, please try to reinstall Whoscall and try again.
  4. Why "Call Identification & Blocking" will automatically disable often?

    Because iOS system is unstable. We've reported this issue to Apple and waiting for solving.

  5. How to fix the Update Failed error when updating Caller ID database?

    Please contact us and share your error case by screenshot.

  6. I activated the "Caller Identification & Blocking" but some numbers are still unknown even though it has information when I did a reverse lookup?

    Caller ID database are picked by Whoscall, it includes spam and popular incoming numbers (Almost over tens of thousands numbers). Considering iOS performance, we cannot import all Whoscall numbers therefore some numbers will remain unknown. You can add numbers you looked up into your My List for identifying them next time.

  7. Why Whoscall cannnot block "No Caller ID" calls?

    Whoscall cannot block "No Caller ID" calls due to iOS system restriction.

  8. Why can I receive calls from numbers that I had blocked?

    If the numbers you added is spoof number, blocking might fail due to incorrect number format.

Quick Search


  1. How to activate Quick Search?

    1. Open your iOS Notification Center's "Today" page.
    2. Scroll to the end and select "Edit" Button.
    3. Add the Whoscall into list and tap "Done" button.
  2. How to use Quick Search?

    1. Long press the number you want to lookup and copy it.
    2. Open your iOS Notification Center's "Today" page and you will see the number information Whoscall provided.
  3. Why does Quick Search show "Unable to Load"?

    Please restart your iPhone and try Quick Search again. If it still unavailable, please contact us.

My List


  1. What is "My List"?

    Numbers in My List will be identified when it calls next time. My List numbers will not be saved in your personal contacts.

  2. How to delete Whoscall profile?

    Please refer the following stpes:

    1. Find "General" option in the Settings app.

    2. Find "Whoscall" in "Profiles" option and tap the "Delete Profile".

  3. How to deal with the alert of「Input CardDAV Whoscall Password」?

    Please refer previous question to delete Whoscall profile.

  4. How to add numbers into "My List"?

    Please refer the following entrances:

    1. Tap the "+" button after number looking up in widget or number details page.
    2. Tap the "+" button on the top right in My List page.
  5. How to edit the numbers from My List?

    You can use the report function to edit or update a number’s information. Information will be updated in My List after reporting. (Numbers of Top Spammers will not be updated after reporting. The numbers you saved will only be used by you.)

Privacy


  1. How do I delete my report?

    1. Navigate to the number details page of the number you reported before.
    2. Tap the report button on the top right.
    3. Tap the delete button on the top right (Garbage can icon). This button will only show for the numbers you have reported before.
    4. Tap the delete button.
  2. Why is my personal information on Whoscall?

    Whoscall search results include information provided by the user community, our databases, and public data on the Internet. If you would like to remove your number's information, please contact our customer service. Our customer service will guide you through the process.

Ad-free Subscription


  1. What is "Ad-free plan" in Whoscall?

    To continuously provide great service to users, we've added some ads to the app. However, we also understand that some users want an ad-free experience. Therefore, we've launched our Ad-free plan, where you can subscribe monthly or annually.

  2. Why is the subscription unavailable?

    Whoscall cannot receive the subscription item from Apple might due to the unstable network. Please check your network or retry it later.

  3. If I re-install the app or factory reset my device, do I need to subscribe again?

    Subscription is bound to Apple ID account. You don't have to subscribe again even with other devices. Please refer below steps to restore your subscription.

    1. Make sure that you've logged in with Apple ID account you used to subscribed Whoscall Ad-free plan on your device.
    2. Open Whoscall then finds "Ad-free plan" section on the page of the last tab.
    3. Click the (i) icon in the top-right corner.
    4. Click "Restore Purchase" button on Subscription Details page.
  4. How to cancel my Ad-free subscription?

    For the details information, please refer Apple official document: http://support.apple.com/kb/ht4098

  5. How to check my Ad-free subscription?

    For the details information, please refer Apple official document: http://support.apple.com/kb/ht4098

  6. Will Ad-free subscription be synchronized on both Android and iOS if I only subscribed it on one of them?

    Subscription is bound to Apple ID account. We don't support the cross-platform subscription.

  7. How to change my Ad-free subscription plan?

    For the details information, please refer Apple official document: http://support.apple.com/kb/ht4098

  1. Can Whoscall provide real-time caller identification?

    Minimum requirements for real-time caller identification:

    1. Lumia device
    2. Windows Phone 8.1 running on Cyan or above
    3. Latest version Network +

    Due to system OS limitations, we could not provide this feature to all devices.

  2. How to activate real-time caller identification?

    To activate, please follow below steps:

    1. Go to "Setting" page.
    2. Select "Caller ID" option.
    3. Turn on the caller ID switch button.
    4. System will show a permission request popup dialog, Please tap "Yes".
    5. You will get a successfully activated Whoscall notification.

    * If you never activated this function, your phone will be rebooted after step 4. Once rebooted you will get a successfully activated Whoscall notification.

    Important Reminder:

    1. Please make sure that you have the latest network+ (Check update).
    2. Do not install Whoscall in SD card. Real-time caller-ID cannot be activated if installed in SD card. If you installed Whoscall in your SD card, Please go to “Storage Sense”and move Whoscall from SD card to your local storage.
    3. Real-time caller-ID is only available for specific OS version and device. Please refer to first FAQ question.
  3. Can Whoscall provide information regarding private numbers?

    Whether the number is blocked or not, a private number is impossible to trace or reveal through any app or device since it is private. The only exception is when requested by law enforcement institutes or any other unit with the authority.

  4. What should I do if I fail to receive the verification code (SMS) while verifying my phone number?

    If you cannot receive the verification code, please tap "Voice Call Verification".

    Note: As long as you can make international calls, Voice Call Verification is available all over the world. To use Voice Call Verification, please perform the following steps:

    1. Tap "Voice Call Verification".
    2. Hear the busy tone.
    3. Hang up.
  5. Can I restore my account and information when re-installing Whoscall?

    Whoscall identifies users by their registered account (Google account) only. If you lose your phone, change your device, wish to activate the app on multiple devices or re-install the app, you can retrieve your information (blocklist, tag, note and favorite number) as long as you login with the same account.

  6. Can I block using Whoscall Windows Phone version?

    Block feature is not provided in Whoscall Windows Phone version but a warning list function is provided. You can add numbers into the warning list, when a number in the warning list calls, you will receive a warning notification through Whoscall contact book.

  7. Will the Call Guard in Whoscall affect my mobile phone experience?

    No, Whoscall Call Guard will not affect your daily mobile using experience. Call Guard database is put in temporary contact book of Whoscall. Call Guard database will be automatically removed upon Whoscall uninstallation.

About General Function


  1. How do I delete a tag I created?

    To delete a tag, please follow below steps:

    1. Tap the number that is tagged.
    2. Tap "Edit".
    3. Tap "Delete" on the report screen.
  2. How do I edit my Whoscall card?

    To activate the Whoscall card, you need to verify your phone number. After verification you can edit your information on the Whoscall card and your modification will be applied within 24 hours.

  3. What is Call Guard database? (What are Frequently Blocked Calls, Sales Calls, or Unwelcome Calls..)

    We construct Call Guard database based on community feedback, statistical analysis and calculations. The alert information will appear to users when they receive phone calls or SMS from numbers collected by the Call Guard database.

    If you download the Call Guard database to your device, you will be able to identify these types of calls or SMS even if you do not have any Internet connection.

    Call Guard database includes:

    1. Frequently Blocked Calls: phone numbers frequently reported by users
    2. Sales Calls: phone numbers frequently reported as sales or ads
    3. Unwelcome Calls: phone numbers frequently reported as frauds or scams
    4. Call Center: Phone numbers frequently reported as customer services
    5. Harassing Calls: Phone numbers frequently reported as harassments
    6. One-ring Calls: Phone numbers that call and drop after one ring frequently according to statistical analysis
  4. What is Lightning identification? (What are Frequently Blocked Calls, Sales Calls, or Unwelcome Calls..)

    Lightning identification is a database that includes popular numbers and spam numbers. When activated, caller-ID will show immediately when a number in the database calls.

    Database includes:

    1. Popular Numbers: Popular dialer or receivers
    2. Spam Numbers:
      • Frequently Blocked Calls: Numbers frequently blocked by users
      • Sales Calls: Numbers frequently reported as sales or ads
      • Unwelcome Calls: Numbers frequently reported as frauds or scams
      • Call Center: Numbers frequently reported as customer services
      • Harassing Calls: Numbers frequently reported as harassments

Account & Personal Information


  1. Can I transfer my old account and its information to a new one?

    No, account and information cannot be transferred to or be replaced by another account.

  2. How can I verify my new phone number using a previous account?

    If you want to change your phone number on Whoscall, please perform below steps:

    1. Login with your existing account.
    2. Tap "Profile" on top.
    3. Tap "Change number" and verify your phone number via SMS.
  3. Why does my personal information appear on Whoscall?

    Whoscall searches public information on the Internet and collects reports from Whoscall users.

    If you want to remove your information from Whoscall search results, please send us your inquiry via the in-app customer service form. Our staff will be happy to assist you.

產品相關


  1. Whoscall 象卡來市話版的功能為何?

    Whoscall 象卡來市話版是一個可為您辨識市話來電者資訊的市話盒。在市話電話接到來電時,Whoscall 象卡來主機會即時在螢幕上顯示來電者資訊,讓您第一時間就可決定是否接聽該通來電。

  2. Whoscall 象卡來市話版也可以封鎖來電嗎?

    目前 Whoscall 象卡來市話版尚未支援來電封鎖功能。我們希望您願意進一步將您的需求透過來信告知我們。Whoscall 象卡來市話版客服信箱: whoscall.landline@gogolook.com

  3. 請問 Whoscall 象卡來市話版的安裝需求為何?

    Whoscall 象卡來市話版的安裝環境,須將象卡來主機連接市內電話話機並搭配來電辨識訂閱方案使用。必須具備無線網路 Wi-Fi 環境下才可運作,此外,若安裝的市內電話話機為數位總機,須搭配總機廠商之數位轉類比轉接盒使用,購買前請確認您的安裝環境。

  4. 我的市話有設定來電轉接,這會影響我使用 Whoscall 象卡來市話版嗎?

    Whoscall 象卡來市話版可在以上情況正常使用

  5. 我的市話有設定總機/分機,這會影響我使用 Whoscall 象卡來市話版嗎?

    若您市話有設定總機/分級,麻煩請您再次確認該市話話機是否為數位總機。若您的環境中有使用數位總機可能會造成 Whoscall 象卡來市話版無法正常顯示來電者資訊,請洽詢您的數位總機方案商增加數位轉類比相關方案。

  6. 我想知道 Whoscall 象卡來市話版的硬體詳細規格為何?

    產品規格說明:

    1. Wi-Fi規格:802.11 b/g/n
    2. 網路協定:IPv4, TCP/UDP/HTTP
    3. 螢幕尺寸:2.4" 顯示器
    4. 螢幕解析度:128 x 64 Pixels
    5. 電話孔:2 個
    6. 電源輸入:100-240V 變壓器輸入
    7. 工作溫度:攝氏 0~40 度
    8. 來電號碼辨識:即時查詢(需網路連線)
    9. 支援來電號碼格式:DTMF/FSK(支援台灣地區NCC規範之所有規格)
    10. 韌體升級:自動 OTA 遠端升級(需網路連線)
    11. 時間顯示:自動網路校時

安裝


  1. 我想安裝 Whoscall 象卡來市話版,需要什麼硬體設備或環境嗎?

    需要有一台市話話機及無線網路(Wi-Fi),即可使用 Whoscall 象卡來市話版。

    * 請注意!您的市話話機若為數位總機,須搭配總機廠商之數位轉類比轉接盒使用,購買前請確認您的安裝環境。

    請確認您的市話話機是否接數位總機,若您無法確認,也許您可以嘗試用下面幾個步驟來做檢查:

    1. 您家中的市話話機是否超過一台以上?
    2. 這幾台話機可以互打內線號碼嗎?

    如上述皆為是,則您的市話話機應該是有接總機系統,您需要和總機廠商確認總機的訊號是否為數位訊號,若是,則無法使用 Whoscall 象卡來市話版。 若仍有問題,請致電 (03)516-0108 或 email 至 whoscall.landline@gogolook.com做進一步詢問。

  2. 我要如何安裝Whoscall 象卡來市話版?

    請依照下面教學影片內容逐步完成安裝。

    下載 Whoscall 象卡來市話版快速安裝指南 V1.00

    下載連結

  3. 有其他安裝的問題,我可以聯絡誰呢?

    請於客服時間 9:30-17:30 致電(03)516-0108,或將您的問題及聯絡方式Email至whoscall.landline@gogolook.com,將會有專人為您服務。

設定


  1. 我沒有辦法成功設定 Wi-Fi,怎麼辦?

    請您先確認主機螢幕出現什麼文字。

    若主機螢幕出現「Wi-Fi 設定失敗 請重新插拔電源線 再試一次」,請依下面步驟排除障礙:

    1. 先檢查所處環境的Wi-Fi是否正常運作
    2. 插拔象卡來主機電源線
    3. 待象卡來主機自動重新開機後,依照快速安裝指南或教學影片重新做設定
  2. 我該如何將 Whoscall 象卡來主機裝在另外一個號碼?

    若您想要將 Whoscall 主機裝在另外一個號碼,請您請長按背面多功能按鈕15秒恢復原廠設定,然後參考快速安裝指南或教學影片重新做設定。

  3. 我手機/ 平板 連上 Whoscall 象卡來 Wi-fi 之後,出現「沒有網際網路」或「沒有可用的網際網路」訊息,我該怎麼設定?

    看到沒有網際網路訊息時,請您直接取消或選擇繼續保持連線,再開啟瀏覽器。

維修保固


  1. 產品的保固期多久?

    保固期會依您的購買方案而定。

  2. 如果需要維修,要怎麼處理呢?

    請於客服時間9:30-17:30致電(03)516-0108,或將您的購買人姓名、訂單編號、產品序號 Email 至 whoscall.landline@gogolook.com,將由專人為您服務。

  3. 什麼樣的狀況有在保固範圍內?

    「保固期間內產品若有自然性故障(非消費者人為因素所導致者)可享免費維修服務。非保固期之產品維修須由消費者自行負擔運費、零件及維修服務費。

  4. 若在保固期間內維修,我會有其他需要負擔的費用嗎?

    在保固期間及範圍內之維修,其產品寄回之運費、零件及維修服務費都將由我們負擔。

    若在保固期間但不在保固範圍內(可參考第3題)之維修,我們將依產品損壞狀況進行評估再報價,我們會尊重您的想法,由您自行決定是否進行維修。

來電顯示


  1. 如果有騷擾/詐騙電話沒有被辨識,我可以在哪裡回報嗎?

    您可以透過 Whoscall app 回報,或是透過 165 反詐騙系統檢舉回報。

  2. 我想設定自己的電話簿,讓 Whoscall 象卡來市話版幫我辨識認識的人

    很抱歉,目前的產品尚沒有支援此功能,若有此方面的需求或建議,歡迎來信告知。繼續幫我們推廣,也許後面會有這功能。

  3. 如果有騷擾或詐騙來電時,我應該會看到螢幕顯示什麼樣的文字呢?

    除了來電者的電話號碼和名稱外,Whoscall 象卡來市話版還會分辨來電者身份,顯示下列幾種警示文字

    螢幕顯示的警示文字
    說明
    可疑電話
    有下列幾種可能
    1. 來電號碼疑似遭竄改
    2. 來電號碼疑似詐騙電話
    3. 來電號碼為漫遊或遭冒用
    4. 來電號碼經常被 Whoscall 使用者封鎖
    對方隱藏號碼,小心接聽
    來電者隱藏了他的電話號碼
    無回報資料
    來電號碼尚未有任何 Whoscall 使用者回報資訊
    推銷號碼
    來電號碼經常被 Whoscall 使用者回報為推銷號碼
    騷擾號碼
    來電號碼經常被 Whoscall 使用者回報為騷擾號碼
    客服號碼
    來電號碼經常被 Whoscall 使用者回報為客服號碼
    來電者自訂名稱
    來電號碼之資訊由有建立 Whoscall Card 的用戶提供
  4. Whoscall 象卡來市話版能提供未顯示號碼電話的資訊嗎?

    關於未顯示號碼的相關資訊,很抱歉,不論透過何種軟體、裝置等,未顯示號碼的相關資訊皆無法被取得。

  5. 請問如何清除螢幕顯示的未接來電訊息?

    未接來電訊息會在下通來電時被清除。您亦可用拿起話筒方式(接起電話)清除未接來電之訊息。

  1. 安裝 Whoscall Answer 通話答人之前我需要確認那些安裝條件呢?

    A. 代接電話:

    1. 能夠開啟「未應答轉接」功能
    2. 撥出號碼需與顯示號碼一致(節費電話、VoIP、0800 等需視各家電信公司服務而定)
    3. 手機號碼與市話號碼皆可(已知預付卡不能)

    B. 手機安裝 APP:

    1. 作業系統:Android 5.0 / iOS 11 以後
    2. 具備連線上網,3G/4G、WiFi 皆可

    C. 帳號註冊:

    1. Google / Facebook 帳號擇一
  2. 為什麼我的號碼無法註冊?

    為確保通話隱私的安全,每個帳號僅能綁定一組號碼,每組號碼皆無法重複註冊。

  3. 號碼已被驗證過怎麼辦?

    若您的號碼已被 驗證/使用 過,請您來信客服聯繫,我們會協助您完成號碼認證

  4. 如何更改代接電話?

    若您有更改號碼需求,請您來信客服聯繫,我們會協助您完成號碼認證

  5. 下載 Whoscall Answer 通話答人之後,我需要完成哪些設定才能開始使用轉接服務?

    為讓 Whoscall Answer 通話答人可在您的手機正常運作,您需要完成以下設定:

    1. 您或您的企業名稱
    2. 需要 通話答人 代接的電話
    3. 來電者在代接後聽到的訊息(代接歡迎語)
    4. 您希望提供的更多訊息
  6. 開啟 Whoscall Answer 通話答人服務之後,來電者該如何留下訊息?

    來電者會遇到的 flow:

    1. 來電者來電時若您漏接,對方會聽到您透過 Whoscall Answer 通話答人設定的代接語音
    2. 來電者可選擇按“1” 語音留言或直接掛掉電話
      1. 來電者若選擇按“1”留下的語音會被轉成文字傳送到您的 Whoscall Answer app
      2. 來電者若選擇掛掉電話,Whoscall Answer 通話答人會發簡訊給來電者鼓勵對方留下來電目的
    3. 您可透過 Whoscall Answer 通話答人 App 收到來電者留下的訊息
  7. 如何設定轉接(開通轉接、查詢轉接號碼、如何撥出代碼)?

    請您先向您的電信公司開通轉接服務,再開啟 Whoscall Answer 通話答人代接服務:

    1. 請點入 Whoscall Answer 主頁面右上角設定圖示
    2. 代接手機號碼,請直接將系統設定的「未接來電自動代接」啟用

      -Android 設定介面-

      -iOS 設定介面-

    3. 代接市話號碼,請依照「市話來電轉接教學」開啟代接服務

      -Android 設定介面-

      -iOS 設定介面-

  8. 如何查詢來電者的留言或訊息?

    當來電者來電並留言時,Whoscall Answer 通話答人會透過通知中心提醒您。當對方沒有留言,Whoscall Answer 會替您發送留言板訊息給對方,讓對方透過留言板留下訊息給您。您可進入 Whoscall Answer 通話答人查詢更多來電者的留言或訊息。

  9. 為什麼我一直都沒有收到留言通知?

    因為 Whoscall Answer 通話答人 為您完成代接之後,會透過程式通知您。為讓程式可順利發送通知,請您確認是否已完成以下設定:

    1. 至手機系統設定中,確認您有開啟 Whoscall Answer 通話答人通話答人 的通知權限
    2. 至手機系統設定 —— 電池 ——停用最佳化電池用量 中,允許 Whoscall Answer 通話答人通話答人 可以在背景執行(在背景執行才能即時收到新的代接通知喔)

    另外,由於小米, Oppo,華為,Asus 需經過設定後,才能正常的執行 Whoscall Answer 通話答人通話答人的功能,請點擊進入此教學連結

  10. 在使用 Whoscall Answer 通話答人期間,我需要負擔哪些費用?

    1. 新註冊的使用者
      1. 每個新註冊的使用者,
      2. 我們皆會贈送試用包,內容依當時行銷活動而定,第一版上線後三個月為免費 50 封簡訊,無使用期限
      3. 如何計算簡訊的使用量:當來電者為手機,且系統代接後對方並未留下語音留言,則系統會送出臨時線上聊天室的簡訊一封
    2. 試用包用完以後怎麼辦:
      1. 正式的簡訊加購方案及月租費即將推出,在推出以前,如您的免費簡訊使用完畢,您可來信至 service@gogolook.com。 與客服聯絡,我們會協助您繼續使用。待正式方案推出後,您即可至會員中心自行選擇適合的方案。
    3. 轉接的費用:因本服務使用轉接,故會有額外的轉接費用產生,實際費用須依您的電信公司與電信方案而定
  11. 到國外出差還可以使用 Whoscall Answer 通話答人代接服務嗎?

    目前 Whoscall Answer 通話答人僅限定台灣地區門號使用,若您使用的是國外號碼,暫無法為您提供代接服務。由於本服務需要使用轉接通話,若您不在國內,請記得暫時關閉代接服務,避免因轉接產生高額的國際漫遊費。