For privacy and policy with specific countries/regions and partners, please follow: Japan (Rakuten), Brazil, Korea, Malaysia, the Philippines, Taiwan, Thailand.
GOGOLOOK Co., Ltd. (hereinafter referred to as the "Company") hereby provide the "Whoscall Privacy Policy" (hereinafter referred to as the "Policy") to help you understand our policy and procedure for collection, use and disclosure of personal data accessed by us from users of Whoscall Website https://www.whoscall.com/en (the "Website") and services or software provided by it (the "Whoscall Service", including but not limited to, the "Whoscall Applications", and the related service or software series released by us).
Please see the "Company" Terms of Service at https://whoscall.com/en/terms , so you may find more information about how to manage the data you choose to submit to the "Whoscall Service".
The "Policy" is applicable to the data submitted by users to us via the "Whoscall Service" and the open information displayed by us on the user interface when the user accesses to the "Whoscall Service".
The "Policy" may be amended from time to time. In the case of any material change in the Policy, we will post the new Policy on the "Website" or notify you of the same via the "Whoscall Applications". We suggest that you periodically review the "Policy" to confirm whether any changes have been made.
1. Definitions
Unless otherwise stated in the “Policy”, the terms used in the “Policy” shall have the meaning as defined in the “Company” Terms of Service. The data which the “Company” will ask to provide will include some data which would be identified as “Personal Data”. “Personal Data” includes your email address, phone number(to verify your device through one-time password (OTP), SMS and MMS(if you send SMS or MMS via Whoscall’s SMS or MMS functions; MMS function only for Users sending MMS, no collection of photos or audio, or provision for other purposes), photos(to report bugs or errors to Whoscall, used solely for resolving User issues, no other uses permitted), mobile contact list(to identify the phone numbers of your mobile contacts), click and search records within the application, crash logs, diagnostics, application performance data ,and device ID. Additionally, the “Company” collects purchase records(excluding credit card number, CVV numbers) for subscribed users. The extent of Whoscall Service will be dependent on the personal data that you provide. If certain personal data isn't provided, the functionality of the Whoscall Service may be limited.
2. Purpose of “the Company” for Collection of Data, Data Collected and Usage
(1) Purpose of the “Company” For Collection of Data
The “Company” will collect data from the “Whoscall User”, “Whoscall Visitor”, “Third Party Database”, “Search Engine Database” and “User Generated Content”. The collected User data from the User, includes, within the application: email address, phone number(optional), SMS and MMS(if you send SMS or MMS via Whoscall’s SMS or MMS functions), photos(to report bugs or errors to Whoscall), mobile contact list(to identify the phone numbers of your mobile contacts), click and search records within the application, crash logs, diagnostics, application performance data ,and device ID. Additionally, the “Company” collects purchase records(excluding credit card number, CVV numbers) for subscribed users; and within the website: numbers of users, session statistics, approximate geographic location, browser and device information.The collected User data will be available to the “Website” and “Whoscall Service” agreed by the User in the service terms and conditions, in line with the following purposes: A. for upgrading efficiency and optimizing or improving the “Whoscall Service”, and, insofar as it is permitted under the service terms and conditions, for any other purposes consistent with protection of personal data and privacy. B. for serving as the important reference for investigation and shooting of existing trouble, improvement on the basic service quality, and future research and development of new functions C. for marketing the “Company’s” products or services, developing or providing users with exclusive personal services, and delivering the advertising contents you prefer. D. for satisfying the Company’s other business needs: development of new products or services, communication of the information or latest news about the Company’s other products, internal record keeping, or compliance with laws & regulations or government’s decrees.
(2) Data Collected by the “Company” and Usage
The personal data collected by the “Company” includes category A to F listed hereinafter, in addition to the access logs for the access by the “Registered User” to the “Whoscall Service” and data or information generated from the related procedures, or the “Non-Identifiable Data” related to you read from the “communication exchange and equipment labeling” in the communication device you use. Though the “Non-Identifiable Data” per se cannot afford to identify you, once the same combining other data afford to identify you directly or indirectly (e.g. combination with your address and postal code), they will constitute a part of your “Personal Data.”
A. “User Data” “User Data” means the information stored in your phone which is transmitted via your operating system and browser per access authority upon your prior consent, and information you choose to be uploaded to the “Whoscall Service” upon your consent to the User Experience Optimization of “Whoscall Service” intended to improve and develop related services, including but not limited to your own phone number and search logs or block logs, marks or notes about the calls related to or connected with you, or communication service quality presumed or judged by the system independently via your access to the “Whoscall Service”, and the search log of the keywords you might use in the “Whoscall Service” and your purchase history in the Service. In addition, if you enable other additional features of the "Whoscall Service", with your prior consent, the "Whoscall Service" will collect the domain address you are browsing or visiting and notification information from other applications on your phone.
Meanwhile, in order to identify the Whoscall visitors visiting or accessing your device, you will have to submit your contact person list, favorites list and blocklist, in order to help the “Whoscall Service” provide feedback to you immediately for search and identification of the caller ID.
Further, when the “Whoscall user” feeds back any problem about the program and reflects any related matters via the “Report other problem” or other transmission functions in the “Whoscall App”, the “Whoscall Service” would use the personal information and private messages submitted by the user here (including but not limited to, the device information, call log and messages, et al.).
B. Contact Information. In order to fully utilize the core services of Whoscall, you must first agree to share contact information such as name and number. This can assist us to activate the caller identity finder function and optimize our anti-spam services. We will never divulge any of your personal information outside of Whoscall services. Whoscall is liable for the security of user data, as a result we utilize double encryption technology: AES, a symmetric encryption algorithm on the user end, and SSL encrypted sessions during data transfer. All of your provided user information will be compiled into anonymous statistical analysis data that are not identifiable. We are very stringent with user data and will protect your privacy and security at all costs. Whoscall will never illegally sell or disclose your data to third parties outside of Whoscall services. Certain permissions are only requested to provide a better and more robust product service. You can cancel and refuse to continue providing any permissions at any time you wish, but the full scope of product services will be limited as a result.
C. Caller ID “Caller ID” means the contents submitted via your choice (including but not limited to the information you submit to us voluntarily) and any other information you provide to Gogolook for the ID of a “Whoscall User”. You agree that “the Company” may review and read the “Caller ID SMS Format” in your phone, in order to provide you with the information about the telecommunication operator which provides services to your caller. Said data will be displayed on the “Whoscall Caller ID” in the form of your phone number, including but not limited to, your name, phone number and any other contact information you provide. You may also choose to provide additional “Personal Data” in your personal “Whoscall Caller ID Data”.
D. Third Party’s Personal Data You agree that the Company may collect your personal data from a third party. The third party includes the Company’s subsidiaries, affiliates or partners. When the user apply for or access the “Whoscall Service” via an account registered through any of the Company’s partners, the Company will collect from the partner the data, such as your email and mobile phone number, and any other data needed by the Service, in order to verify the accuracy of your ID.
E. Non-identifiable Data You agree, or agree in the service terms and conditions, that the “Company” may collect or process the data about you but individually does not identify you directly, such as your Internet connection, your IP address, your location, the website or domain the equipment you use to access our Website, and other information about your usage of the Website (collectively "Non-identifiable Data").
F. Technical Data and Automatic Collection of Data When you access the “Website” or interact with some service provided by us, or you are provided with or fed back some open information by the Company upon your access to the “Whoscall Service”, as a “Registered User”, “Non-registered User” or “Whoscall Visitor”, our server will automatically record some data received or transmitted upon your access to the “Whoscall Service” or due to the “Whoscall Service”, so that we might collect the service information derived from the instruction about your access to or receipt of the information via the “Whoscall Service”, or kept or recorded upon your access to any other items provided by the “Whoscall Service”, provided that said service information will be collected in the form of “unidentifiable data”. By so doing, the “Company” may improve the “Whoscall Service” and also ensure that the Service may be available to you and meet your personal preference. The Company also appreciates your support toward the optimization and experience of Whoscall Service.
Meanwhile, we might also collect the information, including but not limited to, your IP address and detailed information, the visiting website or domain about your browser, in the manner unable to identify the concerned party, by virtue of the “de-identification” technology sufficient to eliminate the additional information able to identify the concerned party, and use the cookies stored in your browser (small-size text file, which will be stored in your PC when you are browsing the website; the Company may read the information stored in the cookies to track your behavior on the site when you are browsing the website again) in an automated manner, or receive the correlative information accessible by the Company due to your use or access to the “Whoscall Service,” such as items, types and frequencies of the information provided by the “Whoscall Service” to you. You agree that said correlative information, which cannot identify the specific concerned party, should be deemed as the “non-identifiable data.” Such correlative information may help us study and gather statistics of unidentifiable personal information so as to upgrade the “Whoscall Service” quality and customize the Service (including but not limited to, the advertisements and contents related to your preference).
If you do not accept the “Company’s” collection, processing and utilization of said correlative information, you may choose to stop accepting the program from us via the customer’s service channel, or stop authorized some function of Whoscall Service but you might not be able to use the “Whoscall Service” in whole or in part.
For the purpose of maintenance, we will link the user information collected by us to our server or to the central server managed by a third party subcontractor, and integrate, including but not limited to, the information about user’s IP address, operating system, website system, type and edition of database, and the information provided by the “Whoscall Service” to users, in order to input the similar information which might be needed by users as value-added reference during their access to the Website.
3.Data Sharing and Disclosure
Any messages or comments and related websites you share in the business blog or application of the “Company” may be disclosed to the public. Any data you choose to provide in your messages or comments will reflect the level of information which you hope the other users know about you. Gogolook suggests that you should use an anonymous name and protect sensitive data. Meanwhile, the “Company” also encourages the “Whoscall Users” to carefully think about their personal data to be disclosed in their messages or comments.
(1) Data compilation and non-identifiable data
TThe “Company” will combine your “User Data” and “Caller ID” with the other Whoscall Users’ data into the “anonymous statistical analysis information” which cannot afford to identify the concerned party, by virtue of the "de-identification” technology. Insofar as it is necessary to maintain your information safety, with respect to the user data provided by you to the “Whoscall Service”, the “anonymous statistical analysis data” exclude any “personal data”, and all of the “Personal Data” included therein will be separated and encrypted, and all related logs will be replaced by random numbers. In the Whoscall database, the Company is dedicated to completing de-identification with a series of long digit codes free from identifiable personal characteristics. All of the data about “Whoscall Visitors” used, searched or accessed by you will be identified and logged in said manner, and be analyzed, classified and identified based on the data about Whoscall users represented by a series of long digit codes. Please note that Whoscall Service will not log, collect or save your call record lest the risk over your use of data should be increased or your use of data should be affected adversely.
The "Company" will keep the "anonymous statistical analysis data", ”Non-identifiable Data”, and the logs between a third party for the purpose of analysis, so that the “Company” may continue to upgrade the Whoscall Service quality.
Further, if the “anonymous statistical analysis data” and “non-identifiable data” involve any personal data that may identify you directly (including but not limited to, the mobile phone number), the Company will replace the same with codes, or make them anonymous or concealed. The encrypted “Personal Data” may be recovered through decryption, provided that the Company will, by itself or via another person, restore the virtual codes for the purpose of service analysis, subject to the registered user’s prior consent. Meanwhile, the “Company” will not, and will not be able to, share with any third party your “Personal Data” which have not yet separated and encrypted for any purposes.
(2) Service provider
The “Company” might retain a third party service provider to help it manage and provide the “Whoscall Service”. Therefore, the "Company" may share your "Personal Data" with our providers for cloud service, customer service, web analytics, app analytics, and OTP(One Time Password) system services. Notwithstanding, unless the service provider is required to run the “Personal Data” involving the specific service you already agree, the “Company” will not permit the service provider to access or contact your “Personal Data” when the data are not encrypted. The “Company” will demand that the service provider should undertake and warrant in writing that it will not use the personal data accessed or contacted by them without permission or against laws, or for any other purposes. In order to improve the “Whoscall Service” quality, you agree that the “Company” may make your “Personal Data” available to the external technical developers who have entered into the non-disclosure agreement with the “Company”.
(3) Compliance with law and law enforcement
In order to comply with laws, protect the property and right of the “Company” or a third party, maintain the public interest or any individual safety, or prevent any activities potentially against laws and ethics, if it is required by laws and it is necessary, the “Company” shall be entitled to make any of your data available to governments, law-enforcing officials, or any third party permitted under laws.
(4) Transfer of business
In the case of merger, acquisition, reorganization, sale of assets or bankruptcy, the “Company” will not preclude its business from being sold, assigned, or transferred in any other manners, in whole or in part, so that the business information including your “Personal Data” and “User Data” or “Caller ID” might be accessed or received by a third party that merges with, acquires, or reorganizes the “Company”.
4. Personal Data Retention Period
During your access to the “Whoscall Service”, in order to provide you with the service in line with the quality requirements, or comply with the Company’s internal audit/internal control requirements or related laws & regulations, we need to retain your personal data until 30 calendar days after you request its deletion via email or in-app. For avoidance of doubts, if you uninstall, or fail to access, the “Whoscall APP” for at least 12 consecutive months, you shall be held ceasing to access the Service and the Company will delete the personal data you provided in order to access the “Whoscall Service,” and, therefore, the preceding paragraph shall not apply. If, within one month prior to deletion of your personal data, you provide your email to the Company, the Company will notify you via the email; otherwise, you agree that the Company can delete your personal data directly. If there are any other applicable laws and regulations expressly defining the data retention period, the same shall govern, and the Company will retain the data until the end of the period defined therein.
5. Deletion of your data
The "Company" cares about the protection of data, as well as your autonomy over the data. The security of “User Data” (which includes your “Personal Data”) submitted by users to us is one of the top priorities of the “Company”. If you wish to delete your “User Data”, in whole or in part, please contact us via service@gogolook.com , Whoscall will process your request and delete relevant data according to the Terms of Service within 30 calendar days upon the receipt of such request. The user who wishes to delete or hide his "Caller ID" shall e-mail to privacy@gogolook.com and then follow the procedure and file a complaint per instruction. The Company may delete your personal data in an electronic form or in carbon copy. The personal data stored in an electronic form will not be recoverable or stored again, once they are deleted, while the personal data stored in a carbon copy will be shredded.
6. Other mobile phones
The “Whoscall Service” is only applicable to the mobile phone owned and used by you per se. The “Company” will send a message to your mobile phone to notify you of the password to ensure that you own the phone number accessible to the “Whoscall Service”.
7. Changes of the Policy
The Policy might be amended from time to time. If it is the case, Whoscall will post the new policy on Whoscall Card Website, or notify you of the same via the “Whoscall Application Program”. The changes will take effective immediately on the effective date designated when the new policy is promulgated. Your continuous access to the various services provided by the Company and application programs for relates services shall constitute your agreement to the changes and undertaking to comply with the changes. If you disagree to the changes, you shall stop accessing all services and related application programs provided by the Company. We suggest that you should check up the Policy periodically to ensure whether there are any changes of the same.
8. Safety
The “Company” cares about the protection of your “Personal Data”. In order to protect your data from unauthorized access, Gogolook will apply the safety standards, hardware and electronic equipment required under the local laws applicable in the jurisdiction where the “Company” are situated.
9. Cross-border Transmission
When you agree to the terms and privacy policy of the "Whoscall Service" and begin using it, “User Data” (which includes your “Personal Data”, non-personal data, and non-identifying data) will be encrypted using a secure server after collection and transmitted to Taiwan, where the "Company" is located and duly organized, as well as to the USA and Japan, where our servers are located. We use servers to operate the "Whoscall Service"; our server provider is Amazon Web Services, Inc. Please refer to their Privacy Notice. The servers are essential for the provision of the "Whoscall Service", and we will need to transfer your data for the entire period you use the "Whoscall Service". If you do not agree to the cross-border transmission of your data, please do not use the “Whoscall Service” or apply for deletion of your data subject to Article 5 of this Privacy Policy. However, we will be unable to provide the "Whoscall Service" to you subsequently.
10. Link to Other Sites
The “Website” includes the links to other sites. The “Company” access to some website or display of some advertisement does not represent any affiliation with the third party, or acknowledgement, license or representation between us and the third party. The “Company” does not have the control over the third party’s website. Therefore, when you visit other sites via the “Website” or “Whoscall Service”, the “Company” hopes you to read their privacy policies or statements carefully.
11. Fake sites
The "Company" cares about ID theft and “Fake Site”. The “Company” takes the protection of your “Personal Data” as the first priority. The “Company” will never ask you for your credit card information, account and ID, password or national ID No. or equivalent identifiable codes via an unsafe or unknown email or phone number, now or in the future. Notwithstanding, should you have any questions about our Privacy Policy, please e-mail to: privacy@gogolook.com
12. Child Policy
Whoscall will not collect the personal information of any children less than 14 years old intentionally. If the parents or guardians of any children find that the children have already provided their personal information to Whoscall without approval from them, they shall contact us via service@gogolook.com. If Whoscall finds any personal information provided by children less than 14 years old, Whoscall will delete all related documents, but this does not represent that Whoscall is able to or obligated to prevent or delete the personal information provided by children less than 14 years old.
13. Content Checker
Data collection: You choose to upload pictures from your mobile device. To offer more precise service, the Company may collect the pictures you upload and recognize the words therein using technologies including but not limited to optical character recognition (OCR); in the process, all words in the pictures you provide will be recognized and converted into an editable or searchable format.
Purpose of collection and data usage: To improve the quality and functionality of Whoscall Service, when processing the pictures you upload using OCR, the Company may compare the recognized data with external resources and for identification. During recognition, the Company will directly store or recognize your personal information. Besides, OCR-processed data may be used to build an internal database for service improvement and functionality optimization only. If you upload any data containing personal information (such as mobile number or other contact details), such data will be encrypted with your consent to ensure that your privacy is protected. All uploaded data will only be used for service analysis and optimization and not to identify you or compare you with other users.
Retention period and exercise of rights: Any content you upload using OCR in Whoscall Service will be deleted automatically 180 days after the upload date, provided that the recognized data and results will be retained for an indefinite period until you request a deletion in accordance with this policy, unless otherwise provided by the law.
14. Administrator of Personal Data
The Company’s Chief Privacy Officer serves as the supreme administrator in charge of personal data protection. Should you have any questions or comments on the “Policy,” our contact information is specified as following: Address: 6F., No. 319, Sec. 2, Dunhua S. Rd., Da'an Dist., Taipei City, Taiwan (R.O.C.) Email: cpo@gogolook.com, or service@gogolook.com